Troubleshooting License Issues

For any issues not answered below, please reach out to us at support@jacobirobotics.com

No Seats Available

If you’re seeing this message you have exceeded your allocation for active seats. A seat is occupied by a machine with a unique fingerprint for a fixed duration that is extended each time the software is used.

If Using Docker Containers

If you’re running our software inside of a docker container and are frequently creating/destroying containers, you can quickly hit your active seat limit because each container will get its own fingerprint and remain active until your license’s active_duration is met. Here you have 2 options:

1. reuse the same contaner

2. provide the container with a fixed MAC address by providing the mac-address argument when you run docker, like so: --mac-address=02:00:00:00:00:00